Thai Airways International Public Company Limited (THAI) was honoured at the 2011 Skytrax World Airline Awards in two categories, winning the title of Best Airline Economy Class Onboard Catering and also picking up the title for Best Airline Economy Class seat. THAI also placed 5th worldwide in the 2011 World’s Best Airlines category, moving up from 9th place in last year.
Mr. Piyasvasti Amranand, THAI President, said, “THAI is honored to receive the top awards in these two categories and having moved up to 5th place in the World’s Best Airlines category.” THAI has been implementing ongoing retrofitting projects of a number of aircraft to create higher customer satisfaction and to improve THAI’s overall competitiveness.
“In addition to collecting these category Awards, it was pleasing to see Thai Airways moving up the global rankings, into 5th place worldwide for 2011, improved from 9th place last year. With these awards directly reflecting customer opinions, it is a clear sign that Thai Airways is now delivering a better overall product and service quality to their passengers,” said Edward Plaisted, CEO of Skytrax.”
Over 18.8 million airline passengers from 100 different nationalities voted in the World Airline Awards. A total of 200 airlines were featured and awards reflected customer satisfaction levels across 38 different items of airline front-line product and service.
In photo: (Left) Mr. Edward Plaisted, CEO of Skytrax, (Right) Mr. Jesada Chandrema, THAI General Manager, France & Benelux.